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Return & Exchange

Dear clients,

If you are unhappy with your purchase please let us know immediately, in all the following assumptions, whenever it is not related to a personalized item:

  • I chose the wrong size
  • The product is not what I expected
  • I received my order in poor conditions

You have the right within 30 days to cancel unconditionally (whole or part) the order you have made on our site, without paying any expenses except for the delivery, in case you are choosing different than our standard way of delivering the order, and the cost of returning the goods back.

The 30-day period begins to run from the date of receipt of delivery by you or by a third party located at the delivery address you specified.

Within the above deadline, you should return the goods as follows:

– by sending them to the following address: Carbon Touch BG Ltd., 5th Zaria Street, 1225 Sofia, Bulgaria

with the courier expenses paid by you. It is also imperative to send us your banking details to refund the amount you have paid.

Please do not return an item without letting us know first. Shipping fees are nonrefundable.

To accept your returned item, it must be in its original condition and original packing and showing no evident signs of being used:

You can submit the request to cancel the order by:

– online by sending us and e-mail to by specifying in the “subject” field “Refusal of order № ………” / you must specify the order number /.

– either by Post Service at the address above.

Non-Refundable Items

  • Engraved items or custom-made cannot be returned for credit or exchanged.
  • Special orders are final sale and are not eligible for return or exchange.
  • Shipping fees are non-refundable.
  • Returns with missing paperwork or product will not be processed.

How soon will you get your refund?
Please allow 1-3 business days to process your item upon arrival at our facility. For credit card refunds, please allow 10-15 days for the refund to be reflected on your account, excluding any shipping fees from your original order.